Why Get the Error “Sorry, this type of link is not supported currently” When I Try to Download Facebook Videos on PC/Mac?
You will get this error if you are trying to download the Facebook videos using the link copied from the "Copy Link" button of the Facebook videos, please come back to Facebook and find the video you want to download and click the video, then, copy its URL directly to xmgapp.com to download it again.
What to Do if the YouTube video Displays in Black on the Browser After Clicking the “download” Button?
If you meet the YouTube video displays in black after clicking the “download” button, please put your chome browser open and hold on “ctrl+shift-delete to get the windows “Clear Browsing data”. Select all browsing data and click “Clear Data” to delete them all. Then, try again. It can work now.
Why the Download Link Cannot be Analyzed, or the Video is Forbidden to Download?
1.1 First of all, please make sure that the video / music link can be accessed and played normally.
1.2 Secondly, the network may be unstable, which leads to abnormal analysis of the download link. You can try again several times. If the analysis fails after multiple attempts, click "Feedback" in the failure prompt and we will fix to support for this video link as soon as possible.
“This type of link is not supported yet” Prompts?
Since xmgapp.com supports video downloads from 1000+ sites, there are multiple types of video links on each site. Adapting all links is time-consuming, and some link types may become invalid at any time. So if you encounter a link type that is not currently supported, don't worry, just click on the feedback in the unsupported prompt, and we will support it as soon as possible.
After Analyzing the Download Link Successfully, Click the Download Button, but Unable to Download?
Due to the different device (computer, Android, iOS, etc.) and browser model, the download method will also be different, we recommend using xmgapp.com on the computer, and recommend using the Safari browser.
On the computer, right click the "Download" button and select "Save Link As" to download.
After Analyzing the Download Link Successfully, the Video / Music Quality,Format, Size and Other Information Cannot be Displayed Normally?
We can't directly recognize all the information of some videos/music, but we will try to put high-quality videos or audios at the front of the list. You can try to download the videos/music from the top down in the list to your satisfaction.
Some TikTok Videos Still Have Watermarks After Downloading?
If the author watermarked the video when uploading the TikTok video, we cannot download the video without watermark.
After TikTok Analyzed the Download Link Successfully, I Clicked the Download Button to Open the Video, But There is No Image, Only Sound?
In this case, don’t worry, just download it directly. The file will has images when it is downloaded and played locally, but you can’t directly preview the image of the video online due to the limitation of TikTok.
After the Video is Downloaded, It Cannot Be Played Directly on the Computer?
As long as the download is complete, the video will not be abnormal, please download a video player that supports playing more formats, such as VLC Player. Or use free format conversion software for lossless format conversion.